How to Get Apple Products Serviced in Medellín

How to Get Apple Products Serviced in Medellín

TLDR? In Medellín, you can obtain technical support in an iShop store and with authorized providers.

Sometimes our technology products die just when we need them most. If you’re in Medellin and need apple care service, don’t worry, you’ll find help!

In this post, I’ll show you where and how you can take your Apple devices for repair.

What Is AppleCare?


When you get an Apple product, for quality reasons, they give you a warranty period that lasts approximately 90 days.

Apple Care is insurance or a type of guarantee in case your Apple product suffers any damage. This coverage varies depending on the product or model you purchased.

It covers almost any device you have purchased from the company. It might be important because, when you travel, your technological devices risk suffering damage due to travel conditions or unexpected problems.

Going to an official store can be very expensive and sometimes have a big difference compared to the costs of the coverage offered by Apple Care.

How to Buy Apple Care

Buy Apple Care

Your product must attend to certain conditions to purchase the insurance. Let me tell you about it.

How to Check My Product

If you have an iPhone, iPad, or iPod Touch, you can go to the device settings, click on general, and review the information.

It’ll include your device’s technical information and the initial Apple warranty’s expiration date. That way, you’ll find how much time you have to purchase Apple Care.

If you can’t find the coverage option, you can insure yourself online with the serial number, provided that your device meets the requirements.

Where to Buy Apple Care

Once you have reviewed your device, acquiring this benefit is quite simple.

You can do it by phone, but the most recommended option is online by signing in with your Apple ID. In this way, you’ll have more personalized attention.

Prices and coverage vary depending on the product you have. Make sure you read the conditions of each device before buying the insurance so that you’re clear about your rights when you purchase it.

What Should I Know Before Repairing My Device?

What Should I Know Before Repairing My Device?

Apple has three methods you should consider before requesting a repair appointment.

  1. Download the Apple Support app: In this option, you must register your Apple ID, select the problem you have, and then the repair option. After this, you’ll be able to choose the nearest iShop.
  2. Enter the Apple Support page: You must enter the support page, select the option that indicates contact technical support, and then request a repair schedule.
  3. Personally request an appointment: In this option, you only have to go to a physical iShop store and ask an advisor to schedule an appointment for repair.

Where to Repair Your Apple Device in Medellin

Where to Repair Your Apple Device in Medellin

In Medellín, you can find two options to schedule your appointment in person.

Although Apple’s iShops are, in theory, its official stores to repair branded devices, you can also find authorized providers to fulfill the same function.

iShop in Medellin

You can find different options in Medellín and choose the one closest to your residence or Airbnb!

Los Molinos Mall

Los Molinos mall is in Belén, commune 16. You can find this repair store on the second floor in local 2179.

Address: Cl. 30A #82A-26, Medellín, Belén, Medellín, Antioquia.

Santafé Medellín Mall

Santafé is one of the most popular malls in the city and its oldest one. The iShop is on the third floor in local 3220.

Address: Carrera 43A, Cl. 7 Sur #170, Medellín, Antioquia.

Viva Envigado Mall

Enviado is a municipality located just ten minutes from Medellín. The iShop store’s in the Viva Envigado Mall, on level 1, local 133. 

Address: Cra. 48 #32B Sur-139, Envigado, Antioquia.

Arkadia Mall

Like Los Molinos, Arkadia is located in Belén. The store’s on level 2 of the Mall.

Address: Cra. 70 #1-141, Medellín, Belén, Medellín, Antioquia.

Authorized Providers in Medellín

Authorized Providers in Medellín

If you have a problem with handling or any damage to one of your Apple devices, you shouldn’t take it to any technology store, even if they assure you they can repair it.

Medellín has Apple-authorized stores as well. Here are some:


At Kats, they specialize in repair and maintenance.

Here you can find support to repair various Apple devices. It’s one of the few providers certified by the brand and ensures the installation of original spare parts.

Here you can repair your iPhone, iPod, iMac, Macbook, iPad, and iWatch.


Address: Cr 43A #21S-115 SuperMercado EURO LA FRONTERA, Envigado, Medellín, Antioquia.


In addition to the fact that you can buy and get advice on original Apple products, it’s one of the most recommended places in Medellín for equipment repair.

It’s located in La Candelaria, commune 10 of Medellín.


Address: Cra. 43 #30-25, Medellín, La Candelaria, Medellín, Antioquia.

Stay Safe With Your Apple Products in Medellin

You can’t repair Apple products everywhere, but now you know what to do if something happens to your device during your stay in Medellin!

So be careful, but don’t freak out: this city’s got the solution.

If you like this blog, you might like the Casacol Instagram page to keep up with all the new articles. Anything we need to update or correct? Care to contribute? Email us at